This Refund Policy encompasses all services provided by Desource Translation.
Upon order confirmation, we immediately assign a translator to your project. To cancel an order, notify us as soon as possible. If a translator has not been assigned yet, you will receive a full refund. However, once a translator is engaged, refunds are not possible.
Partial cancellations are accepted for specific services under the following conditions:
We accept requests for edits regarding name spelling, word preferences, synonyms, and unclear words in scans. Desource Translation will promptly address these requests. We offer unlimited edits on translations done by us, but refunds or cashback are not provided for edit requests.
We prioritize accuracy and implement a quality control process to ensure error-free, high-quality translations. If any mistranslation or error is found, please notify us immediately for correction.
We take quality control seriously and strive for completeness. If any section or page is missing from the translation, contact us immediately. We will rectify the issue, and you may request a partial refund for the missing parts.
If the source document scan is unclear or desktop publishing (DTP) is unpaid, we cannot guarantee a 100% match in format. In such cases, no refund will be provided, and only plain text translation will be offered for blurred scans.
Our interpreters are professionals who provide verbal interpretations of the speaker’s words without offering opinions or further explanations. Context will only be used to choose appropriate terms.
We follow a best-practice workflow to ensure accurate translations. Our delivery times, based on 2,500 words per day, are specified in each quote and subject to these conditions:
Refunds for delivery delays are available if we miss the quoted completion time:
If you have any questions about this Refund Policy , You can contact us:
Don’t worry. We are always online to connect with you. We have our teams all over the world, which means we work around the clock. We respond in just 5 minutes or less, no matter what time of the day, or what day of the year.
You won’t get this kind of Customer Support from other translation agencies.