Last Updated: March 21, 2023
Desource Translation (“Desource,” “we,” “us,” or “our”) operates the website desourcetranslation.com (the “Website”) and provides the services described on the Website (the “Services”) (“Website”). Client, you, and/or your indicate your assent to be bound by these Terms by accessing or using our Services.
Documents, resources, and content of all kinds may take advantage of the expert translation and localization services offered by Desource Translation. Clients from all over the globe may take use of our Services so long as they comply with our Terms.
In order to get access to and use our Services, you may be asked to create an account. Account registration requires full and correct information, which must be maintained. Your account information and any and all activity conducted via your account are entirely your responsibility to safeguard and secure. Each time you suspect your account has been compromised in any way, you must immediately alert Desource.
You must submit a service order form detailing your project requirements (including the languages involved, the number of words, and the timeline by which you need the work completed) in order to get an estimate for our Services (see Section 4.1 below).
After considering your service order, Desource will provide you with a quotation that specifies the total price as well as an approximate date of completion. By approving the quoted price and delivery terms, you agree to these terms and to pay the quoted amount.
In 4.3, the expected delivery time may change according on variables like as the scope of the project, the accessibility of our translators, and other reasons. Desource will do its best to deliver within the specified time frame, but cannot promise that it will do so.
The terms of payment for the Services are as follows: 5.1 You agree to pay Desource the quoted price for the Services. Unless otherwise agreed upon by the parties, all payments must be paid in advance.
All major credit cards, debit, and bank wire transfers are all acceptable payment options while working with Desource (5.2). Any applicable transaction fees, taxes, and other charges connected with your selected payment method are your responsibility.
If your payment is refused or you don’t pay, 5.3, your service order might be put on hold or even canceled by Desource.
Please contact Desource as soon as possible if you need to cancel a service order. You may be entitled for a full or partial refund if the cancellation is submitted before any work has commenced on the project.
If you cancel the project after work has already started, you may be responsible for paying a cancellation fee according to the amount of work accomplished.
After seven (7) days of obtaining the translated documents, you must inform Desource if you are dissatisfied with the quality of the Services supplied. If you have any issues, Desource will work with you to solve them and make any required changes at no extra cost. Desource has the right to provide a partial or full refund in the event that, despite requests for modifications, you are still dissatisfied with the final product.
All rights, including copyrights, trademarks, and other proprietary rights, in the translated contents remain with you as the owner of the original content.
Until complete payment for the Services is received, Desource will maintain all copyrights, trademarks, and other proprietary rights in the translated works.
When complete payment is received, Desource will provide a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, exhibit, and make derivative works from the translated contents.
You also guarantee and represent that your usage of the Services doesn’t really infringe upon the intellectual property of any other party, and that you have all required rights to submit the materials for translation.
Desource recognizes that the documents submitted for translation may include proprietary information (see section 8.1). Desource will take all necessary precautions to keep your information private and will not share it with anybody without your permission (unless as required by law or regulation).
Information that is (a) already known to Desource at the time of disclosure, (b) publicly available or becomes publicly available through no fault of Desource, (c) independently developed by Desource without reference to the confidential information, or (d) rightfully obtained from a third party without any confidentiality obligations is not subject to Desource’s confidentiality obligations under this Section 8.2.
As far as the law allows, in no event will Desource’s liability for any claim arising out of or in relation to the Services, whether in agreement, tort (particularly negligence), or otherwise, exceed the amount paid by you for the Services giving rise to the claim.
Regardless of whether Desource has been warned of the potential of such damages, Desource shall not be responsible for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Services, including, but not limited to, loss of profits, loss of data, or loss of goodwill.
If you access or use the Services in violation of these Terms, you will indemnify, defend, and hold harmless Desource and its affiliates and their associated officers, directors, personnel, and agents from and against any and all claims, obligations, damages, costs, or loses, including reasonable attorneys’ fees and costs.
Events beyond Desource’s control, such as acts of God, war, extremism, civil unrest, labor disputes, natural catastrophes, or disruptions in telecommunications, transportation, or utilities, will excuse Desource from liability for any delay or failure in performance.
Without giving effect to conflict of law principles, these Terms shall be governed by and interpreted in line with the rules of the jurisdiction in which Desource is based. It is agreed that the courts of that jurisdiction will have exclusive jurisdiction over any dispute arising out of or related to these Terms.
Desource may, at any time and in its sole discretion, amend or change these Terms. Any such changes shall become effective instantly upon being posted on the Website. Acceptance of any revised Terms will be deemed implicit in your continuing use of the Services after such posting.
The validity, legality, and enforceability of the other sections of these Terms shall not be affected if any term of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction.
These Terms and any other agreement or policy mentioned herein constitute the complete agreement between you and Desource about the Services and supersede all previous or contemporaneous interpretations, agreements, or statements, written or oral, pertaining to the subject matter hereof.
Please use the contact information provided on our Website if you have any questions or complaints concerning these Terms or our Services.
Desource’s omission to enforce any right or provision in these Terms, or the waiver of any breach by you of any term or condition of these Terms, shall not be taken or held to be a waiver of any such right or provision.
Without Desource’s prior written agreement, you may not assign or transfer your rights or duties under these Terms. Without further permission or notice, Desource may assign or transfer its rights and responsibilities under these Conditions to any party.
Unless as specifically indicated otherwise, nothing in these Terms is intended to confer any rights or remedies on any third parties.
All notices, inquiries, and other messages under these Terms must be in written and sent to the applicable party at the address set out in these Terms or on the Website. All notices must be considered given upon reception if hand delivered, upon confirmation of receipt if sent via email, or upon receipt of the courier on the date of delivery if sent by a recognized international courier service.
No legal or contractual significance is to be given to the section headers in these Terms; they are used only for convenience.
The contents of these Terms shall prevail over any inconsistent provisions included in any other agreement, policy, or communication between you and Desource.
The ownership restrictions, guarantee disclaimers, indemnification, and limitations of responsibility in these Terms, among others, shall survive termination or expiry and remain in full force and effect.
By using the Services, you agree to receive notifications, agreements, legally required disclosures, and other information from Desource electronically (collectively, “Contract Notices”). You consent to Contract Notifications being sent to you by email or by posting on the Website, both of which Desource may use. You acknowledge and agree that any Contract Notices that we deliver to you electronically meet any legal requirement that such communications be in writing.
You agree to be bound by these Terms & Conditions in its full by clicking the “I Accept” button below. If there is any provision of these Terms that you do not agree with, then you may not use the Services or visit the Website.
Don’t worry. We are always online to connect with you. We have our teams all over the world, which means we work around the clock. We respond in just 5 minutes or less, no matter what time of the day, or what day of the year.
You won’t get this kind of Customer Support from other translation agencies.